Quality Control - American Moving and Storage


		Quality Control

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Satisfaction Survey Form
Please take a moment to complete the following quality service survey. By letting us know what we do well and what we need to improve, you will help us to continue to provide the best relocation services possible.

Customer Name: Shipment load date:
	Unsatisfactory	Needs Improvement	Average	Satisfactory	Exceptional
1. For each of the following, please rate how satisfied you are with the services of our office personnel:
· Phone answered promptly and professionally.
· Provided answers to all inquiries.
· Staff directed you to appropriate source to answer any questions.
· All calls were returned within a reasonable time frame.

2. Please rate the following areas relating to your premove survey:
· Appearance of premove consultant.
· Attitude of premove consultant.
· Overall rating of premove consultant.

3. Please let us know about the loading of your shipment by indication your satisfaction with the following criteria:
· On-time arrival of crew.
· Appearance of driver and crew.
· Attitude of crew.
· Ability of crew.
· Adequately protected your residence during loading.
· Flexibility in meeting your needs.
· Handling your belongings with care.
· Overall satisfaction of driver and crew.

4. Please rate the following criteria relating to the packing of your shipment:
· Appearance of packing crew
· Attitude of packing crew
· Ability of packing crew
· Flexibility in meeting your needs
· Overall rating of packing crew

· 5. Considering the entire move process, how would you rate our overall performance on your recent move?

Is there anything we could have done to improve the service your received during your move? Explain:


Is there any particular person you would like to recognize for their performance?
Name:
Explanation: